Ion exchange
Denial of free service during warranty

We purchased a Pristine make Zero B water purifier (unit Serial No.52528) from Ion Exchange in February. One Shantha Kumar came and gave a demo after I asked for a demo on their website. He showed us how impure our tap water was, which impressed us so much that we ordered one for Rs.

14200/-. Shanta Kumar assured us that during the warranty period, there would be 3 free services, which is mentioned even in the manual.

The first two services happened without much follow-up, but the third one has been due since October 10. I had specified that the service would have to happen on weekends only, but the service guys deliberately call on weekdays or around noon or afternoon when I happen to be outside, so they get to say that they wanted to come but I didn't agree.

I logged a complaint on their toll free number on 19th January, where I spoke to Jayashree. She gave me a complaint no. 256184 but no one has bothered to call me. I had sent umpteen SMSes to Shantha Kumar who had assured all help to us when we purchased the unit but he has not responded at all. Even called and spoke to him last week, but apart from assuring us he did nothing.

Anyone planning to buy a water purifier should keep away from Ion Exchange and not go through the harrowing experience with Ion Exchange the way I have had to.

Company: Ion exchange
Country: India
State: Karnataka
City: Bangalore

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