Kurlon Spinekare
Old and used mattress

Sir,

I bought a Kurlon mattress from a dealer, Handloom World at Jayanagar. He showed me a new bed and only one bed was avaiable he said, but when he delivered the product he sent an old used bedand not the one he showed to me, I called him and spoke to him, he said that I have to contact Kurlon limited and that the bed has 10 years warranty and they will replace it I called and a Business Officer came home and inspected the bed and also confirmed that the bed is an old used one. That is a dealer fault and he spoke with a dealer and at that time the dealer agreed to replace the bed, after a week I called the officer and he had met with an accident and hence could not follow up with this problem. After months I called the Kurlon limited again and another Business officer came and he said that he will talk to the senior officers and let me know, after 2 days he is saying that I have to call the dealer again and get it settled with the dealer, If the dealer calls the company they will replace it. I called the dealer and he is not willing to call the Kurlon limited.

The mattress comes with a box type Kurlon plastic cover but the bed was wth a duroflex cover.

The bed was with oil and dirty on the corner of the bed, and also the bed has rust marks on the underside of the bed, which is of a cot.

This kind of beds are usually manufactured after the order and will take atleast a weeks time to be delivered, and the bed will have a manufacturing date, but this bed had no manufacturing date.

Please help me so that the bed will be replaced, I am in agony and mental pressure from the time I bought this bed and no sleep at all.

Hoping to hear from u soon.

Regards,

Sreeram

Company: Kurlon Spinekare
Country: India
State: Karnataka
City: Bangalore

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