LG - Split A/C
Complaint not addressed

I have made my complaint about Split A/c Water leakage problem and first free service on June 02. They said within 24hr service engineer will contact you. But my daily followup, 5th day only service Engineer attend the service. When he came power is off, so he just look the A/c then he said everything is alright and ask to sign for problem solved and not ready do the first free service also. But I said I cannot sign without checking. So he left the day and close the current complaint and made next complaint then next day he came and find out the problem. Service Engineer said that one parts has to be replaced with some other team, they will come next day.

Till date nobody is coming. Everyday I follow up with Customer care & local center. Everyday they said, we will set the reminder to our senior Engineer, they will look this matter and also they given some of the number to contact their senior executive. I try contact him in given number unfortunately Nobody pickup the call.

My request IDs:

C1060202218

C1060733735

C1060822276

C1060921534

I am very regret to say that its highly irresponsible behavior from LG India. I am very much frustrated.

Kindly look into the matter earlier.

Thanks,

Antony Jeniva

Company: LG - Split A/C
Country: India
State: Tamil Nadu
City: Chennai

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