Regal Cinemas
Movie theater rip offs

Purchase two gift cards for Regal Cinema in Port Charlotte, Florida. Got in the car and noticed one card was missing.

Drove back to the theatre to with my ticket receipts to the theatre and reported that I lost one of the gift cards. This was on a Saturday. The people at the Theatre told me I had to call this number 877-835-5734 Customer Relations Dept. They were closed both Saturday and Sunday. I called Monday, Tuesday and Wednesday morning and left messages with no response or call back.

Finally on Wednesday afternoon, someone finally answered the phone, by now I had misplaced my ticket receipt. I have a bank credit card statement with the purchases clearly marked plus the second gift card receipt. They told me I needed the other receipt and that how were they to know that the other 25.00 wasn’t ;used for concessions, please we have the other giftcard. The excuse they gave was they needed the receipt for them to stop the card being used, almost 5 days had passed. Really? So I feel with the proof we have, the credit card statement showing the purchase and the other gift card and it’s receipt, in all fairness they should have believe what we were saying issued another gift card.

Company: Regal Cinemas
Country: India

  <     >