Samsonite
Poor Service

I am a customer who purchased a Laptop Bag worth Rs.3590 in your outlet at M/s. SRI PRAKASH ENTERPRISE’s Visakhapatnam.

I had given my bag for service as it is damaged on the back portion your representative says it cannot be repaired. What is the point of giving 3 years warranty?

While I appreciate the fact that there was a problem in ZIP and the same was rectified but it was embarrassing as the major concern was not addressed which I mentioned above.

It is just not acceptable “customers get respect, commitments at the time of sale but not at the time of service”.

This is the second time I am facing a problem due to your company’s product. Please do the needful…

Product code - (Z36 (0) 09 003)

Purchase date – 05-05-11

Multi # - 04845651

Company: Samsonite
Country: India
State: Andhra Pradesh

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