Ayman Collections India
Ordered $700 worth of goods, never received anything but promises and more promises

We are writing to complain of a fraud we have suffered from an Indian company based in Pune, called Ayman Collections (Website: http://www.aymancollections.com/, Vat N: 29590766036, PAN N: BBKPS5874E and BMSPS0200H), and its representatives Ms. SANJIDA HANIF SHAIKH and Mr. MOHAMMED HANIF. As per their invoice, the address is FLAT NO.13, JEWEL ENCLAVE BUILDING, MUMBAI PUNE ROAD, AKURDI, PUNE, 411035.

The issue has already been reported to the local police, but we would like to prevent other visitors to be scammed.

In the beginning of May we made our order for INR 41250 worth of samples. The company insisted a lot in making the money transfer as soon as possible because they had already started the production of the goods. The order was fully prepaid by Wire Transfer to the bank account of the company, as requested by them, on May 7th. The theoretical lead (production time) would be 10 days, and on May 15th they confirmed the goods would be ready and shipped on May 19th.

After the payment, and endless series of excuses were given for not shipping the goods. For example:

On May 19th, they claimed: "JUST NOW OUR CARGO SHIPPING AGENT AS TAKEN THE PARCEL. TODAY OR TOMMORROW MORNING I WILL GIVE THE CONSIGNMENT NUMBER. YOU WILL RECEIVED THE PARCEL WITHIN 5 TO 6 WORKING DAYS"

After asking for the consignment number several times, on May 21th, he claimed that they had a problem with Fedex and that "EVERYTHING WILL BE CLEARED TODAY AND HOPEFULLY ANY MOMENT I WILL GIVE YOU THE CONSIGNMENT NUMBER. FEDEX AS LOTS OF PROCEDURE TO COMPLETE"

For several days, we tried contact them without any response. Finally, on May 26th they claimed: "IN FEDEX COURIER THERE WHERE LOTS OF PROCEDURE IT WAS NOT POSSIBLE TO SEND AFTER OUR SHIPPING CARGO AGENT PEOPLE.FINALLY TODAY THEY HAVE SEND THROUGH ONE MORE COURIER RAINBOW INTERNATIONAL COURIER FROM AHMEDABAD. YOU WILL RECEIVED THE PARCEL WITHIN 3 OR 4 DAYS.".

On June 3th we still had no information about the alleged shipment. They wrote us that "SORRY FOR THE DELAY. PRESENTLY I AM NOT IN PUNE ON A BUSINESS TOUR TO DELHI & OTHER PLACES. I WILL INFORM MY SHIPPING & CARGO AGENTS IMMEDIATELY. I WILL LOOK YOU WILL RECEIVED THE PARCEL VERY SOON AND I WILL GIVE YOU THE COURIER DETAILS ALSO."

We requested to know the address of the courier, and they replied that "BY GIVING OUR AGENTS NAME AND ADDRESS WILL NOT SOLVE YOUR PURPOSE.".

On June 5th they claimed: "PARCEL IS STILL THERE AT AHMEDABAD COURIER OFFICE BY EVENING MYSELF I AM LEAVING FOR AHMEDBAD AND COLLECT THE PARCEL AND I HAVE CONTACTED TNT PEOPLES THEY ARE VERY FAST. SO BY TOMMOROW I CAN GIVE THE PARCEL TO TNT PEOPLE. PLEASE WAIT I WILL INFORM YOU THE TNT CONSIGNEMENT TOMMOROW.", and also "TOMMOROW I WILL DESPATCH SOME HOW IF NOT TOMMOROW MONDAY WILL BE THE LAST AND FINAL. I WILL GIVE YOU THE CONSIGNMENT NUMBER.I REQUEST YOU PLEASE GIVE ME TIME TILL MONDAY. PLEASE WAIT TILL MONDAY i.e 8TH JUNE, "

After seeing that nothing was really being done, we requested a refund of the transfer, and they said: "IF YOU WANT THE AMOUNT YES WE CAN REFUND THE AMOUNT. NO PROBLEM. GIVE ME THE BANK DETAILS OF YOURS ON MONDAY WE WILL TRANSFER YOUR AMOUNT."

On June 8th, they claimed: "THE MATERIAL AS BEEN BOOK FINALLY THROUGH DHL FROM AHMEDABAD. THE DHL CONSIGNMENT NO.:1320111450. THE PARCEL WILL BE IN TRANSIT FROM AHMEDABAD TO MUMBAI.".
After checking with DHL, it turned out that the DHL consignment number was fake.

For over 10 more days, they were still making excuses, saying that the consignment number was coming by mail and what not. On June 17th they were still writing: "I REALLY APOLOGISE FOR WHATEVER HAPPEN AND ITS REALLY MY MISTAKE WHICH YOU PEOPLE ARE SUFFERED. SIR/MADAM STILL I CAN TELL YOU ONE LAST REQUEST AFTER YOUR FINAL NOTICE WHICH IS OVER BY TODAY PLEASE PROVIDE ME ANOTHER 3 DAYS MORE TIME TO COMPLETE YOUR REQUIRED DETAILS. I ASSURE YOU AND PROMISED YOU IF I FAILED TO DO IT I WILL TRANSFER YOUR AMOUNT THROUGH YOUR GIVEN BANK DETAILS OR YOU CAN TAKE WHATEVER ACTIONS AGAINST ME AND OUR COMPANY."

On July 1st we started sending letters of complaint to the trade directories where this company is registered. He once again started making promises like: "Please by 7th july if i failed to send the parcel I will return your amount. I just beg you the time till 7th july. thats all I want LAST AND FINAL TIME DEADLINE 7TH JULY AFTER THAT I WILL SEND YOU ANY MAIL I WILL SEND YOU THE AMOUNT AND FAX YOU THE RECEIPTS PLEASE I KNOW I CAN DO IT BY SENDING THE PARCEL OF YOURS PLEASE GRANT ME THE TIME TILL 7TH JULY I WILL GIVE YOU FAX YOU THE DOCUMENT COPY OF THE PARCEL. YOU CALL US ALL THE ADDRESS AND TELEPHONE NUMBERS ARE GENUINE. PLEASE CALL ME ONCE AND GRANT ME THE TIME TILL 7TH JULY."

As expected, July 7th came and went, and nothing happened

We have docummentary proof of all of the above, including the SWIFT transfer, and all the emails with all the excuses, should you need them.

Pedro
Madrid
Spain

Company: Ayman Collections India
Country: India
State: Other
City: MUMBAI
Address: FLAT NO. 13, JEWEL ENCLAVE BUILDING
Phone: 918025590089

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