Eureka Forbes
Water is not coming out of the unit!

The water is not coming out of the Unit. I made the complaint to your local call center on 02-10 at 10.27 AM with complaint No. K429. That complaint has been forwarded to M/S Samaritan Services on the same day at 07.30 PM Till date, the Service Engineer not visited our premises to repair the Instrument. Every Time, if I am having the complaint, the repair gets completed after 4 or 5 days, but in worst case, the time taken I one week also. On 1st of October only, the Service Engineer visited our residence and serviced the Instrument and got extended my Service Contract for 2 years. For this complaint, I have contacted your local call office in Chennai on today (06-10-07) at about 01.30 PM, One of your call center Executive, Mr Jai attended the call and assured me that the Service Engineer will attend your repair to-day itself. But Nobody turned up even after 06.00 PM, I have contacted again. Mr. Jai attended the call but answered very lethargically that what can I do for the Service Engineer has not attend your repair. I asked him to provide me the phone number of M/s Samaritan Services, he gave me the wrong number 52013405 which is not in existence. Again I have contacted the Call Center, One Mr. Naresh attended me gave the correct No. 42013405. I have contacted this number, but the attended person is told me that she is House wife and nothing do with my complaint. In this circumstance, I have suffered with mental agony and I am in doubt that when my instrument get repaired. What is the use in putting the service Contract for not doing the service in right time. Is this a way towards consumer. Therefore, I have no other go except to approach the Consumer Court.

Company: Eureka Forbes
Country: India

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