Hitachi
Service

Never buy a hitachi a/c as they have big before-sale promises but no after sale service... i bought a hitachi a/c from croma store on 06/07 with a service promise of "installation within 48 hours". today after several reminders to their call centers i have got just one assurence that my a/c will be inatslled tomorrow, or tomorrow, or tomorrow and today is fifth day after delivery.i tried to contact their G.M. but to no avail, tried to contact any senior manager but again all the same. at Hitachi call center i spoke to mr. MEHUL, mr. ATIL, mr. PRASHANT and a few more people during these five days & everybody gave me the same assurrence "TOMORROW"... WOW!!! after many efforts i was given their delhi service center no.(011-32220014) this no is hardly attended to but after abt 25-30 calls mr. CIBI GEORGE answered the call and there after mr. DHARAM CHAUHAN (mob.no-9311106192), with the assurence that my a/c wiii be inatalled TODAY evening, they are not responding their calls now.i again contacted the customer carre & spoke to mr PRASHANT & narrated him my ordeal abt the whole incedent, he in turn spoke to the service provider in delhi SHIVAM-SERVICES' mr YASHPAL..to my utter surprise the outcome was TOMORROW or SATURDAY or SUNDAY as they are very busy & short of staff.. THANKS HITACHI... my service request no is -12070601908, date of purchacing & delivery-06/07, days of waiting for installation-5 tomorrow will be 6th day, THANK YOU HITACHI, YOURS WITH POSITIVE HOPE, sachin dutt..

Company: Hitachi
Country: India

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