LG / Microwave Oven
Hopeless after sales service

My LG Microwave failed on the 1st August and a complaint was registered. RNA 110801052207. A technician attend on the 2 nd august and said the control PCB is defective and need to order. And no news from them for 10 days and hence I contacted their toll free number and lodged a complaint against their ALWAYE service unit. Just because of that they played dirty games with me. They never contacted me for one month and up on my repeated complaints another technician came and removed a part from my oven. His service centre promised me over the phone that it will be replaced or repaired in 4 days time. I did not hear from them for almost 10 days and again complained to their customer care. Just because of that they did not give back the part for another 14 days. With this part in place, at least I could use the microwave for warming up function. Now, with this part with them, I could not even do that. That is how the harrased me for almost 2 months and finally the fit back my defective part. SO THE ONLY THING LG SERVICE CENTRE AT ALWAYE, DID IS NOTHING BUT HARASSED ME BY KEEPING MY OVEN NON FUNCTIONAL FOR TWO MONTHS. All this is because I complained against their service centre. Is this not a mafia kind operation? Don't LG has any responsibility to have their products serviced after it is sold? If they retaliate like this to the customers who complain why do they have this so called customer care service. LIFE IS DEFINITELY NOT GOOD LIKE THIS???!!! I am aware that unfortunately there is absolutely nothing I can do to such corporate giants in India, but If I can stop at least one man from buying their products, I am sure I made a point.

Company: LG / Microwave Oven
Country: India

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