Airtel
Duplicate SIM is activated but balance and validity is not updated

I have taken a duplicate SIM from Airtel office in Koramangala branch almost a month ago. Till now I am not able to use it. I have validity till April and a balance of 700 . After my repleted visit to there office for two weeks (around 7 times) I am able to see signal ie, sim is active. However I am not able to see my balance and validity. When I press *123#, I see that balance is zero and validity is unknown (a symbol '- '). For this again visited number of times, I called them repeatedly. I raised complaint in custom care of airtel, but till now the problem is not resolved. The nearest Airtel office is around 12Km from my place, I have travel all the way from there. They say that it will resolved in 24hours.

Can I raise a complaint in consumer court through Online?

Company: Airtel
Country: India

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