Airtel
Flaws in Airtel System

1. Staff sitting at customer relationship centre are not qualified about services.

2. They have less information about Airtel product.

3. The staff doesn't the understand the concern of the customer & they give vague reply.

4. There is not coordination among the staff regarding the concern raised by customer, as the response time to concern raised take 24 hrs.

5. The system reflects wrong information.

6. The staff doesn't value customer.

7. If customer doesn't get fruitfull reply from customer care -- sales manager -- nodal officer, then there is no channel to

escalate the issues.

8. Wrong area information is displayed on cell when standing in different area.

9. System display wrong information about corporate when person has enrolled to other account.

10. Whenever a call is made to get the information, a common answer is "System is slow to fetch the information"

Company: Airtel
Country: India

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