Airtel
Threatening & Harassing Calls / Explicit Abuse of people

Hi,

My name is Neeraja & I had two numbers from Airtel (99720-87654 & 99723-87654). From the month of October both my Husband & I, do not have jobs. Hence, were not able to make the bill payment in time. The same was explained to the executives who had called for the payment too.

However, off-late my relatives & friends have been receiving threatening & abusive calls from a person who claims to be from the legal department of Airtel. He has been using words like - F****** & B****** (too dirty to be explicit) and more, on all people he is talking to irrespective of how they are related to me.

He had called me a prostitute to one of my relatives & told them too that he will come in person & slap them with his chappals since he has their address.

One of the last calls to one of my friends came from the number 919243430139 & the person claimed himself to be an advocate with Airtel & his name to be Ajay Kumar (hard to believe). The language he used was the same against my friend & when my friend had told him that he will file a case against Airtel for being explicitly abusive, his response to that was he doesn't care about any cases or complaints against him & that Airtel had authorized him to use such language to collect money.

Now this is how a customer, who had been loyal with Airtel for more than 6 long years (including mobile, broadband & DTH), gets treated in-spite of me informing them about my current situation.

Even if I had been a defaulter with out informing them, is this the language they use & is this how a customer & every one known to them gets treated? Just because they have the list of calls made from those numbers.

Is there anyway that I can file a case against this abuse?

Is any one from Airtel listening to this?

I can be reached at neerajar9@rediffmail.com. I do not have a numbers presently due to my financial problems. Hence, only my email address.

I am scared to divulge any details as to where I am residing right now, since I do not know if any of these Goondas will really land up at my place & start beating up people!

I would never ever recommend Airtel to any one in my whole life any more.

Regards

Neeraja

Company: Airtel
Country: India

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