Airtel
Airtel not responding for Disconnection Request

Hello,

This is to inform you that I am highly disappointed with the way Airtel is behaving. I am calling Airtel everyday to be told that no request has been forwarded from my end. However I file a request to disconnect the number (01204561239) on 2nd April for which I received sms also giving me reference number- 44807742 (via phone) & 1433688 (via email). I am fed up of false commitments Airtel is making every other day. Each day a customer care executive would call me to know the reason and offering me the redress help but they don’t just tell me the status of my request. And it’s so funny and horrible when I called today and was told that I have cancelled my request of disconnection after talking to some of so-called truthful Executive from AIRTEL. This is indeed unbelievable to know if big company like Airtel can indulge in such unethical and false statement things for their business. I am making it very clear now in bold words that I don’t want any solution to retain the connection but to get the connection ceased with immediate effect.

Further to let you know, now I am not gonna chase Airtel to know the status since its already almost 5 days that I filed request and no action has been taken against their promise of ceasing the connection within 24 hours. And I will not pay any bills that Airtel might raise after my request to disconnect the services. I will pay for only what I have used and no dummy bills.

Iram

9873356690

xumraah@gmail.com

I am attaching the mails that I have exchanged with Airtel-

Dear Customer,

Ref: Email dated 03-04, concern regarding cancellation for airtel landline 01204561239.

Thank you for writing to airtel.

We would like to confirm that we had already registered a request with reference number 1433688. Our team is working on the same and the request will be resolved by shortly.

We seek your cooperation in this regard.

Please be informed that as per process, the rental for the above mentioned connection will be seized within next 7 working day and there will not be further rental charges in the account. Subsequently, the services will be terminated within 7 working days.

The security deposit (if any) will be automatically adjusted towards outstanding balance on the account or refunded through cheque within 45 days from the date of permanent disconnection.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.

Please do write in for any further assistance.

warm regards,

Subhra

customer care executive

bharti airtel limited

&&&Original Message&&&-

From: xumraah@gmail.com

To: 121@airtel.in

Cc:

Sent: 03/04 09:04:10 PM

Subject: Request for Disconnecting the phone line- 01204561239

Hello,

I want to disconnect my airtel connection (01204561239) with immediate effect.

I have requested for that on phone also on 2nd April but haven¿t received any

update regarding that. Reference number for the same is 44807742. They told me

connection will be disconnected within 24 hours and final settlement will

be negotiated within next 7 days. I have seen complaints regarding delay in

disconnecting the services. Just to let you know that I don't want to go

through that harassment from your end. I will be liable for the payments till

2nd April 7 days as customer care executive has told me. After that any bill

issues on this number will not be my responsibility. Kindly update me for the

status of same asap.

Company: Airtel
Country: India

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