Airtel
Promotional Calls

I'm sure I echo a lot of professionals in India when I say that its ridiculously irritating to receive calls from Banks offering you loans, credit cards and what not! I registered with the National Do Not Disturb Registry which I feel is honestly a joke as nothing seems to have changed. I patiently waited the 45 days time period stipulated for the DND service to be active and yet after several months I still receive calls from various establishments. Not surprisingly, AirTel seems to have reached a very profitable customer base that they can now ignore their longstanding customers. Several calls to them have been unfruitful. Another interesting topic is the appalling service offered by their call centres. Being in a metro like Bangalore, one would expect these people to be able to comprehend and communicate effectively. Yet that seems to be a distant dream. Why does quality elude such a company?

I have shifted my home phone and internet services to BSNL after much deliberation. My mobile and blackberry are now looking for new hosts. I know several people who are now weighing their options when it comes to Operators. However, it seems we're having to choose among the best of the worst. Sad situation, this.

Mohamed. (mohamed.tassem@gmail.com)

Company: Airtel
Country: India

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