Bharti Airtel Broadband
Sudden deactivation of Fixed line and broadband

Hi,

I wish to inform you that after so much of trouble, my connection was installed and activated on 25th August (after 2 and half months of wait). My AIRTEL number is 08-41306923 and my DSL a/c number is 16637387. I applied for the airtel connection on 5th June and my cheque was encashed on 11th June.

But my problems were not over. I got a bill dated 31st August for the period of 13th August to 25th August in which I was charged 453 rupees usage (while my connection was barely installed and activated on 25th August). Anyways, as I had paid cheque of Rs 999 favoring Bharti Airtel Limited (Cheque No: 199152 drawn on HDFC Bank, Kasturba Rd, Bangalore) which was encashed on 11th June, I had 500 Rs of credit balance in my account.

This was barely the start of the issue. Suddenly on 10th September my landline ADSL connection got deactivated due to some unknown issue. I lodged a complaint on 11th September (Service Req# 3872678) which got closed on 19th September without any effect. I have called and complained to customer care number numerous times to no effect. Every time the customer care people are saying that it is a backend issue and will get sorted out while there has been no communication from backend/ NOC department at all. I am appalled by the pathetic service and no customer empathy of Airtel. I am not sure how long will I have to run from door to door to get minimal service from such a reputed MNC called Bharti Airtel.

After the previous complaint was closed, I raised a new complaint on Monday, 20th September itself. My current complaint number is 4313838. Till now I have not heard at all about this.

My contact number is 9620761212.

Thanks,

Pranab.

Company: Bharti Airtel Broadband
Country: India
State: Karnataka

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