Bharti Airtel
Credit Limit violation

I had visited Europe from 14th May to 23rd May and during that visit my mobile bill amount reached a whopping amount of 25000 rupees. During the visit and soon after my visit, I kept getting calls from your Chennai and Mumbai call centers asking me If I had unknowingly activated some web applications. My answer to their query was no as I didn’t open any web application.

The roaming charges were not explained to me while I went abroad, I didn’t check it on my own because I didn’t anticipate such a high bill. In the past, I have been to China and Singapore and based on past experience I believed that I’d not have high bill.

Now My credit limit was 5, 000 rupees and my bill amount exceeded well above 5, 000 rupees and it reached around 25, 000 rupees. Personally, I use jack pot plan which is most economical and I didn’t anticipate such a high bill.

Upon discussion with Ranjeeta, she reversed only 3000 rupees from my bill. She was humble and kind but that’s the most she could do. After one more round of negotiation a guy Kunal promised to reverse 2000 rupees however as a last resort, I offered to pay double the credit limit as one time settlement on restoration of my mobile services. I told him politely that I cannot pay anything beyond this.

The most critical issue here is that if my limit is 5000 rupees then why my Roaming charges were allowed to run to 20, 000 above? There are clear guidelines about credit limits and how the usage should not be allowed to go beyond credit limit of an individual. Please do explain this.

do not buy the argument from your appellate authority that credit limit is not applicable to IR customers, you could have simply text messaged me by informing me about the limit and I’d have certainly taken care of this by making payment of my credit limit before asking for restoration of IR services while I was abroad.

I humbly request you to amicably resolve this matter at the earliest and restore my services. I am all for making the payment however 24 to 25000 rupees are way beyond my paying capacity.

Hardeep Sethi (98106**657)

Company: Bharti Airtel
Country: India
State: Delhi
City: East Delhi

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