Bharti Airtel
ISSUE - UNBILLED AMOUNT IS RS 9000 PLUS

Hi Sir,

This mail is regarding the continuous issue's i am facing with Airtel Services. On 28th Jan i received a call from Airtel that there was tremendous rise in my calling facility and they told me that your unbilled amount is Rs 9000 plus. They asked me that is there any reason for such call's. I simply told them that i am not using this calling facility since past more than 1 yr. After that i logged a complaint regarding the same on Airtel and its reference id was 181739944 and i talked to Mr. Bharat Rathore on same. Mr. Bharat Rathore told me that once my next month bill will be generated (Due- 23 Feb) this problem will be resolved and i don't have to take worry regarding the same. This was fine until i am getting services from Airtel, on 2nd Feb my DSL and calling services was made inactive from Airtel Side.

After that i again called on Airtel that my services are not working and the representative (Reference Id - 182181420) told me that there was unbilled amount of more than Rs 9000 therefore we made this service inactive from there end. I told him that this fault is not from my end there was some issue from Airtel side and after some discussion and continuous call (Reference ID - 183070950) my service were again made active on 3rd Feb.

Now today i again received a call from Airtel that my unbilled amount is more than Rs.9000 that is why my services are going to be inactive, then again i called to customer care and raised my concerns but in-spite of helping me that they are laughing on my concerns at their desk and the girl to whom i called she laughed (which was not professional at all) and told me that she cant handle this and is going to forward my call to senior representative. In past 3 calls for which i have mentioned the reference id, they gave me two numbers 0124-4247471 and 0124-4247473 and told me to call at this number they are going to help me out.

I called on this number and it get received after calling it for more than 5 times. There i talked to Mr. Prashant and told him my concerns. He told me that from my side there were two calls on premium number 1752 and he told me that once i will pay all unbilled amount he will deactivate this number. I told him that i haven't used my land line since past more than 1 yr and i don't know how i have these much unbilled amount and i am not going to pay a single penny of unbilled amount which i haven't used. He asked me to again call customer care as he cant help me more than that.

I again called Customer care and told them the same, that i called on those two numbers and they are not able to help me out and asked me to call at customer care. everyone is throwing ball in each other court. Customer care asking to call on those two numbers, there they are asking me to call on Customer care

So after this pathetic experience with Airtel i am dropping you this email and mentioning all the reference id so that it might help to sort out my issue. My services are made inactive because of the unbilled amount i haven't used and the experience with the Customer care was also very bad, the way they dealt with my issue.

Reference Id -

181739944 (Bharat Rathore)

182181420

183070950

183079897 (Miss Harsha)

183111584 (Miss Shweta Rai)

The only amount i used to pay is Rs.881 - DSL Usage only (799 unlimited plan service tax). Please look into this issue so that i can get services uninterruptedly.

Hoping to get my issue resolved as soon as possible

Thanks

Hemant Bhatt

Company: Bharti Airtel
Country: India
State: Uttar Pradesh

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