Bharti Airtel
Cancillation of SIM

I purchased an Airtel life time SIM (Mobile no. 9867782084) on 09th June for my wife Mrs. Tripti Joshi FROM Koparkhairane Navi Mumbai. We submitted all documents same day and photographs after 3 days. SIM was working well and we recharged it with Rs. 205 along with a call option plan of Rs 27. All was fine, suddenly few days back (19th June), it stopped working. I went to Airtel service center and got to know after calling 999 from Landline that this number is being cancelled. I talked to Airtel executives and they told me that number is cancelled based on verification call. We never received any call as far as I can remember. I guess, we should have received at least one call before number is being cancelled. The executive admitted that call was not made and still number was cancilled. I was given the nodal officer's number and I wrote as follows -

Please let us know the path forward. I want to keep the same number for my wife as she has already distributed the number to the acquaintances and I don’t want to keep a post paid scheme as prepaid is fine with me. There is a balance of Rs 215/ in the mobile number which has been canalled.

Please let me know –

(i) Transcripts of the verification call if it has happened

(ii) Help me restart the same number. I don’t want to pay for another SIM. You will agree that it does not make sense for me to buy another SIM for 100/ to save my 215/ (balance amount on number) and moreover I want same number for my wife Tripti Joshi.

I purchased this SIM as lifetime number for my wife and what an irony it stops functioning just after 10 days.

No reply for last so many days. Again I went to Airtel center at Vashi Navi Mumbai and there was no solution and behaviour of executives were not in great taste as I have done a mistake by buying their prodcut despite so many choices in the market. Still Rs. 215 plus SIM coast of Rs. 100 is balance in that number besides the harrassment and cancillation of comittments made by my wife in that number which does not exists anymore.

I am working professional and can't afford to give time to all this non sense which although I have done my best (visiting 2 times in person and 2 times mail them the problem with no solutuion.)

I want to retain the number and balance amount in my SIM.

MOBILE NUMBER 9867782084

CUSTOMER NAME - Mrs TRIPTI JOSHI

Company: Bharti Airtel
Country: India
State: Maharashtra

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