Bharti Airtel
ACTIVATION OF NON VALUE ADDED SERVICES AND INADVERTABLE BEHAVIOUR OF CUSTOMER EXECUTIVE

Dear Sir/Madam,

I owe a Airtel Cell phone connection number: 9892592728 since 2004. From the past 5 days suddenly I started receiving Comedy Jokes sms on my number. For initially first 2 days I didn’t realize because everytime at the end sms there was a statement saying “For comedy zone Dial 50101”. This note interpreted that it a just a information sms and if I want to continue this service so I should Dial 50101 and subscribe for this service. But however, it was not the case. Finally today I called Customer care service, even though nowadays there is a charge of 50 paisa per 3 minutes I insisted on talking to customer service representative and resolve the issue. My first call gone waste as there was no voice from other end so there was a direct deduction of 50 paisa. My second call passed through and my call attended by their executive’ JANVI’. She was a real freak, didn’t have any manners to speak with client. As if customers are her SLAVES. She was not ready to understand the issue and insisting on saying that I have requested for activation of this service. It was a icing on a cake when I came to know that apart for this value added service there is another service of Nightlife which is activated since June 20. Everyday there is a deduction of re.1 for each services (Rs.2 on daily basis). Overall my total deductions are from Nightlife pack Rs 57 (June 20 – Till date (August 18) and Comedy Jokes Rs. 8 (August 11 – August 18) = 57 8 = Rs. 65/-. After the deduction of Rs. 65/- she (Janvi) is replying that they revert only rs. 6 i.e.., of past 72 hours only. So I insisted to speak with her senior ‘Ankita’ and she replied the same and she was not ready to understand the problem. I am really upset with the quality of service provided to me by the company.

Please take necessary action and make me return my sum. Please realize such customer executives who make fun of customers.

Thanks in advance

Company: Bharti Airtel
Country: India
State: Maharashtra
City: Mumbai City

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