Bharti Airtel
Poor response and service

My Airtel number is 9949094698.

Paid Rs 98 for GPRS connectivity on June 21. The service did not get activated inspite of calls to 121, 198, 12118 and mails to 121@in.airtel.com and messages to 52212, 543210.

The mail response was to seek time upto June 29 to do the required setting on Airtel side for activation of the service which should have been automatic on payment of the fee!

Two vists to the Airtel Shop in Banjara Hills where I paid the amount were also unhelpful.

Finally, after many misdirections from 198 and 121 a supervisor resolved the very simple issue by taking approipriate action. A simple matter required hours of effort spread over two days!

Company: Bharti Airtel
Country: India
State: Andhra Pradesh
City: Hyderabad

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