Bharti Airtel Limited
Mobile Number Disconnected

Sir

I am using an Airtel Prepaid Sim Card (Number 9880857595) for the past four years. This has been upgraded three years back as a Lifetime Plan. Its expiry date was showing in the year 2037. I used to make and receive calls with this number regularly and my last recharge was happened in January. Just one week back, my network was disconnected and got a popup message that 'Sim Card Registration Failed'. Then I contacted with Airtel Customer Care and they told me that, the Sim Card has some problem so I need to go to one of their Retail Store and fill in the application form and pay Rs. 45/- and then a duplicate Sim Card will be issued with the same number and same features. As per their advice, I went to their Retail store at Indira Nagar and collected the application forms. But the next day, my number has been alloted to an another person without informing me. I contacted with Airtel Customer Care and they are telling that, they get an information that the number was not using for more than 90 days which is NOT TRUE. I was making and receiving calls upto the last week. I had recharged also in the month of January. Only within one week gap, how they can allot this number to an another person? I strictly belive that as my connection is a Lifetime Plan sothat, they want to disconnect this by just giving some meaningless reasons. I need to file a case in the Consumer Court and get this issue solved. I am using this number for quite a longtime and I am not ready to leave this number anyhow. I need to continue this number.

Please advice and help to solve this issue.

Yours Sincerely,

Prasad V S.

Company: Bharti Airtel Limited
Country: India

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