Bharti Airtel Ltd
Complain Against your bad customer service

Re: Complain Against your bad customer service representavive name Moumita Banerjee

Sir/Madam

I am Ankit Bansal using airtel prepaid mobile number 919831777798 (Kolkata Circle). Today at 3:35 PM dated 04.01.2010 i called to ur customer care (198 as the calls are not going in 121 or 9831098310 from my number) for a help the phone was received by Moumita Banerjee, I want to know about the sms pack which are available under Airtel prepaid Scheme, but the reply was service not available with us. this is the favourite line of Airtel Customer Care Team. If the service is not available with the customer care then whats the use of calling it as I told to the csr but she started behaving differently & was behaving so rude.

Following are the words used by her & how she behaved.

1. We dont have so much time for one customer.

2. We dont have other words to say thats why we say all to this customer.

3. Team-Leader is not available (As i asked for)

4. Disconnected the Line without particular Information.

I am using your Airtel number from the last Five Years & I have many more connections of Airtel prepaid & postpaid (mobile & Landline). I want to know throuugh mail or by phone what the action had been taken from your side.

Waiting for your response

Regards,

Ankit Bansal

Company: Bharti Airtel Ltd
Country: India

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