Bharti Airtel Ltd
Unfair Trade Practices

The Ombudsperson

Bharti Enterprises Ltd.

Bharti Crescent

1, Nelson Mandela Road

Vasant Kunj, Phase II

New Delhi – 110 070

India

Ref. No.:- Account No.- 15130600

Sir,

I am subscribing to Airtel Broadband connection A/C No. 15130600. This case related to Billing Period 23rd Dec. to 22nd Jan., Bill No. 679378751, due on 15th Feb.. Exactly On 15th Feb. at 11.30 AM I made the payment by cash of Rs 1105/- at Vikas Puri, near PVR Complex Bharti Airtel Centre. Bharti Airtel outlet also issued receipt for the same but didnot not account for the payment and didnot put any payment received number on the receipt. Thereafter harassment from Telecallers began for making of payment. Despite having made the payment telecallers not only made my life miserable but also harassed my family by making calls on landline at odd hours. On contacting Vikas Puri outlet I came to know that they had problems with SAP and accordingly could not account for the payment and only after 10 days they did the needful. 10 days I and my family was thoroughly victimesed by Bharti Airtel telecallers for no fault of us. Further they also levied Late Charges to the tune of Rs 75/- in the bill no. 680383760 dated 26th Feb., billing period 23.01.10 to 22.10.2010 besides inflating the bill to 2246/- P.M. wehereas fact remains that I only use internet which is free and hardly make calls. They seem to have been levying charges for VAS & other services without consent and willing of the customer.

In light of the circumstances set out above I pray that Airtel be told to;

1. Correct current bill & take off late fee.

2.Take off VAS & other misc. Charges & refund the charges levied earlier.

3.Correct this month Bill. This cannot be 2246/- for sparingly used phone.

4.Order compensation deem fit for defeciency in service and causing mental torture, agony and harassment.

Thanking you and looking forward your patronage.

Sincerely Yours,

Nisha Rana

10, Surya Kiran Apartments,

D Block, New Delhi-110018

*Confirmation copies sent by speed post

Copy to:

1. Public Grievances Cell,

Deptt. Of Telecom, Room No.518,

Sanchar Bhawan, 20, Ashoka Road,

New Delhi 110001.

2. Bharti airtel Ltd.

D-181, Okhla Indl. Area, Phase-I,

New delhi-110020

3.Govt. of India, PGC Website

Company: Bharti Airtel Ltd
Country: India

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