Bharti Enterprises Ltd
Same mobile number provided to two individuals

The Ombudsperson

Bharti Enterprises Ltd.

Bharti Crescent

1, Nelson Mandela Road

Vasant Kunj, Phase II

New Delhi – 110 070

India.

copy to consumer forum west bengal / copy to ICRPC / copy to ICCF /

Re: complaint for mob no: 9903996778, IMSI : 404310108524245, SIM : 89913100000035242458

Dear Sir,

With reference to the the above I would like to state you that, I, Shyamal Bose have bought a SIM No: 9903996778, IMSI : 404310108524245, SIM : 89913100000035242458 (airtel connection) from a vendor Sanjog Traders, 47/ 1 A, Dakshin Behala Road. P.O - Sarshuna, Kolkata - 700 061, West Bengal, of my locality whose proprietor is Mr. Bibhuti Chowdhury, mob no: 9831226825, under the distributer, National Traders, Harish Mukherjee Road, opposite 23 P: alli Durga Temple, phone no. of the concerned person is 9903003923, providing all the documents required (voter card photocopy of ID: WB/18/113/ 639558) to get a SIM card. I was provided with a connection on 24-07-10 and the SIM got activated on the same day, but after 6 days the line was disconnected. After I called up your Customer care they informed me that my connection would be re-established within one day and it was so done. But again my connection was disconnected consecutively three times after my repeated complaints. But since yesterday the connection was completely stopped and i have been threatened by your customer care executives to withdraw my number as the same number is being used by another person.

I have informed this matter to your airtel outlets kolkata, Hungerford street. (Mr. Saptarshi. 9932449089 / Mr. Bipul Chatterjee : 9831049582), but could not get any fruitful result for the same.

Few minutes back some Miss. Biddisha from your Hungerford office called up and told me to withdraw my SIM and get a new one instead.

It seems that this is the source of crime where a single phone number is being supplied two different person and I have already suffered considerable financial as well as moral loss as I have already supplied this number to my business clients as well.

I am even feeling unsecured from legal point of view as it is always observed now a days that so many miscreants / terrorists use fake numbers and general public gets harassed.

So, Sir I would request you to take immediate action and restore my number and settle up things.

Thanking you

Shyamal Bose.

Company: Bharti Enterprises Ltd
Country: India
State: West Bengal
City: South 24 Parganas

  <     >