Bharti Telemedia/IPTV broadband
Delay in migration

This is regarding a complaint against the Bharti telemedia ventures. I had an IPTV connection with Airtel at Noida bearing no 01204100675, I put in a request on 28th August to migrate the plan to my new address at Dwarka with CEF no DL2840014 and customer reference number 3200452. I was given 25-30 days ETA to get this connection working at my new address. I had a technician visit from Delhi airtel on 28th September stating that I had applied for a new connection. He setup everything physically and the he called me up to check if I had paid the amount Rs1750 for new connection. I told him that this was a migration and customer care had said that Delhi airtel would set it up as new connection as area of operation changed and I dun have to pay for anything but the instrument would be old.

And alas, all of sudden my name disappeared from database and he said that they have to send request to NOC support for putting up my name in database so that live channels work fine. Since then, daily I have to call Airtel to check the status of my connection. This has been a headache for me now. I am a solutions engineer working for a MNC and have clientele in United States for which I have to work at odd hours and due to this unnecessary delay I have to travel to office at odd times for deployments. What is the fun in paying so much money when nothing is working.

I sent an email to Nodal officer on 27th September for which I was told that my issues would be addressed in 72 hours and its been more 100 hours and I haven't heard from any of the Airtel guys. Had a word with Mr Kapil who is told to have authority more than Nodal officer who said that my issue would be addressed in 24-48 hours and again I haven't heard from him.

This is really obnoxious and I would like to sue Bharti telemedia for all the mental harassment I have gone through. please advise that How should I go forward in this regard. I was not expecting such kind of behavior from Airtel, I think having monopoly in IPTV makes them think they can do whatever they want as they have monopoly in this regard.

Company: Bharti Telemedia/IPTV broadband
Country: India
State: Delhi
City: South West Delhi

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