Reliance Netconnect
CLIP Charges (illegal) in Reliance NetConnect Bill and court case

Attention all Reliance NetConnect Users (Please treat this as very important):

I was an active and regular user of Reliance NetConnect (http://www.rcom.co.in/webapp/Communications/rcom/Netconnect/rm_netconnect.jsp) until October when I changed my plan to "pay as we go option". After this change, when I received my new bill in October I saw that they have added following items in the bill:

Monthly charges

Advance monthly rental charge RNJ149 18-09 to 07-10 116.00

Advance monthly rental charge RNJ149 08-10 to 07-11 174.00

Reliance netconnect subscription RCFreedom 18-09 to 07-10 16.67

Monthly charges - CLIP 16.67

Total monthly charges 523. 34

Firstly I send an email to the customer care that they have not notified any such advance rental by email/call/sms to me, nor they have put it in the website.

SECONDLY, MOST IMPORTANT, THEY ARE LEVYING A CLIP CHARGE OF RS `16.67 WHICH ACCORDING TO TRAI DIRECTIVE IS OPTIONAL FOR THE CUSTOMER OR FREE. RELEVANT TRAI ORDER IS ALSO ATTACHED TO THE EMAIL.

However, for the lack of time, I could not file appropriate complaints in relevant courts and last week they have sent me a legal notice. In view of this, I am REQUESTING the SUBSCRIBERS OF RELIANCE NETCONNECT TO CHECK THEIR BILL IF CLIP CHARGES ARE LEVIED EXTRA. IF YOU SEE THAT IS HAPPENING, PLEASE SEND ME AN EMAIL/CALL SO THAT WE CAN FILE A JOINT PETETION BEFORE THE COURT AGAINST THIS MALPRACTICE OF RELIANCE COMMUNICATIONS.

ATANU

Company: Reliance Netconnect
Country: India
Site: www.rcom.co.in

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