Braodband Internet facility from BSNL
Inconsistebnt quality product, very unsatisfactory customer service

My telephone number is (080) 23213956. I have been paying for broadband internet facility eversince it was introduced. The quality of the product is very inconsistent; more importantly, the quality of service is most obnoxious.

I have hundred instances of improiper information, interference by a company called mytv who provide IPTV etc but I will give the latest instance.

On 18 Jun I noticed that the internet connection was erratic and lodged a complaint (docket no. 0610/1922). On monday (21 Jun) morning, I enquired about the status of the compalint and was told that it will be attended to, possibly by evening. In the evening I called the callcentre again and I was told that the complaint has been closed!!! I was livid and so a fresh compalint was regiostered (docket no. 0610/2154). Till now, (22 5.15 PM) nothing has happened. I enquired and was told that I should enquire with my nearest telephone exchange. I said why should I jkeep a tab of which exchange is servingg me etc. it is for the call centre to know that; he asked me to call 1500 to know about my exchange and then I should call the exchange to know the status of the complaint.

This is frustrating. I want to support stet owned enterprises; I have BSNL landline, BSNL mobile and BSNL broadband; but this kind of qulaity is cauding me loss and will drive me out. K V Sudarshan; sudarshankv@gmail.com

Company: Braodband Internet facility from BSNL
Country: India
State: Karnataka
City: Bangalore

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