BROAD WIN (RELIANCE ASSOCIATES)
CONVERSION OF PREPAID TO POSTPAID

SIR,

I WAS CALLED BY THIS BROAD WIN COMPANY (r/o E- 1/48, LOWER GROUND FLOOR, SEC-7, ROHINI, DELHI-110085) SAYING THEY ARE CALLING FROM RELIANCE AND THEY ASKED ME TO CONVERT MY NUMBER TO POSTPAID FROM PREPAID AND THEY HAVE A PLAN FOR ME i.e. SIMPLE PPS 199/- TELL ME THAT THE PLAN CONSIST OF:-

RIL TO RIL LOCAL AND STD UNLIMITED FREE.(KINDLY NOTE FOR STD FREE I CONFIRMED THEM A LOT OF TIME)

15000 SECS FOR LOCAL & STD TO OTHER NUMBER.

FOR THAT I HAVE PAY THEM RS 500/- AND THAT WILL BE ADJUSTED IN MY NEXT 3MONTHS BILLS

I AGREED TO SAME AND ASKED THEM CONVERT MY NUMBER. ON 6TH APRIL THEIR GUY TOOK RS 500/- AND A COPY OF MY PASSPORT & A PHOTO OF MINE AND COMMITTED ME THAT MY NUMBER WILL BE CONVERTED IN NEXT 24HRS.BUT TILL DATE (09/04) MY NUMBER IS NOT CONVERTED.

FURTHER ON 7TH / 8TH AND 9TH APRIL I CALLED THEM HUNDREDS OF TIME BUT NONE OF THE PERSON ANSWERED ME. THEIR ALL THE NUMBERS WHERE NOT RESPONDING. THE NUMBER WHICH I CALLED ARE:- 9891155300/9891886154/9718997544/01147602232

THEN SMS ON THEIR NUMBER THAT "IS THIS THE WAY YOU TREAT YOUR CUSTOMERS. I AM GOING TO COMPLAIN AGAINST THEM" AND FINALLY I GOT THEIR CALL IN LESS THAN A MINUTE.

THE LADY TOLD ME THAT THE GUY WHO CONTACTED ME IS ON HOLIDAY AND NOW SHE WILL LOOK IN THE MATTER AND CONVERT MY NUMBER IN 24HRS.

SURPRISINGLY SHE TOLD ME THAT MY PLAN IS :-

MONTHLY RENTAL 199

RIL TO RIL ONLY LOCAL CALLS ARE FREE FOR 1ST THREE MONTHS

15000 SECS FROM LOCAL STD OTHER NUMBERS AND RIL STD NUMBER.

NOW AGAIN THEY MISGUIDED THE CUSTOMER. I ASKED TO WITHDRAW MY REQUEST FOR CONVERSION AND RETURN MY DOCUMENTS AND PHOTOGRAPH ALONG WITH MY RS 500/-, SHE TOLD ME THAT SHE CAN'T REFUND MY MONEY AS SHE HAS TO UPLOAD A REQUEST AND IT WILL TAKE 45DAYS TIME, I ASKED HER TO DO THE SAME.

AFTER THAT A GUY FROM THE SAME COMPANY CALLS ME AND TELL ME THE SAME PLAN I TOLD HIM THAT "I CONFIRMED THEIR GUYS WHEN THEY CALLED ME THAT IS STD ALSO FREE MANY TIMES AND THEY CONFIRMED ME SAME ". THEN THAT GUY TOLD ME THAT I HAD A CONFUSION AND DISCONNECTED THE LINE.

KINDLY TAKE SOME STRICT ACTION AGAINST THE COMPANY. AND REVERT ME BACK.

ROHIT BARDIA

9311470885

rohitbardia@gmail.com

Company: BROAD WIN (RELIANCE ASSOCIATES)
Country: India
State: Delhi
City: North Delhi

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