BSNL
Charged with modem rental despite purchasing

WITH DUE RESPECT I WANT TO SAY THAT 'I'GUNJAN SHARMA, HAVE BOOK A NEW LANDLINE CONNECTION WITH BROADBAND ON 21/10 WITH PAYMENT OF RS. 1125 (RS.500 RS 625PLAN) ON DN ID 0000182399. AND I ALSO HAVE PAID RS.1800 FOR MODEM TYPE IINO. ALLOTED AS AGR 10401MD2 AND 1101000005ON TELEPHONE NO. 0562-2810012……which was from wrong exchange …..and then after continuous personal enquiry and lunching complaint online I got my new no. ie 05622275015 from the respected exchange….activated on 08/12.

And now in the bill for the month of june I was added with the rental charge for modem….which I have puchased (details are given above)..when I went for my query to AO computers Mr. Mittal… he said he will launch a report to chandigarh and asked me to inquire after one week… when after one week I went to enquire about the response to my complaint ….he totally refused if he ever met me….after giving det ails of my previous visit he admitted he has nt launch the complaint yet …. Then only in my presence he launch my complaint no.260793 on 8/8 and ask me to enquire after one week….and then when I visited him on 16/8 ….. I got the response that it is now matter to see by chandigarh office…..they are helpless…

Therefore I finally want to know about the preceeding of my complaint and kindly solve my problem

(As on 07/08 ..I got the bill 10124437020008 for the month of july with added rental of my modem)

With payment of my surcharge paid with the bill for the month of june and july and again got it added with the billing for the month of August.

Hope u solve my matter soon.

Gunjan Sharma

Gunjansharma.5@gmail.com

Ph #0562-2275015,

9456462576

Company: BSNL
Country: India
State: Uttar Pradesh
City: Agra

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