BSNL
BROADBAND SPEED PROBLEM

I Have a telephone no. 0183-2210446 with broadband facility. Just few days ago (from 12 jan) I change my plan from BB Home UL 750 to BBG Combo ULD 1350. BSNL claims that in this plan a customer receive 4Mbps (512 kbps transfer rate) speed. but I received only 2Mbps approx. (250 kbps transfer rate approx.). I lodged so many complaints at customer care but there was no any benefit. I also complaint to a sdo at albert road BSNL office, amritsar. but there was no any action taken against my complaint. I was also lodged a complaint through E-MAIL to a NODAL OFFICER but there is no any action. I was so disappointed. then I again change my plan which was my previous plan as BB Home U L 750 (dated 13.02.2012) Because now a days BSNL upgraded this plan as 1 mbps speed upto 6 GB & then 512 beyond 6 GB. but I was surprised when I received only 512 kbps (64 kbps transfer rate) I lodged 3-4 complaints at customer care and take query that where is my 1Mbps speed upto 6 GB but all in vain. On dated 18.02.2011 I meet a SDO at NIB section of BSNL at Albert Road AMRITSAR and discussed about my problem but there is no any benefit till dated 21.02.2012 . So please do in my favour and oblize. I shall be very thankful to you for this.

Company: BSNL
Country: India
State: Punjab
City: Amritsar

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