BSNL Aurangabad
Excess bill and not responding

Vinay Chidri
01-09-2010
291

Res. Sir,

I am a regular customer of BSNL landline since 1996 bearing phone no. 0240-2355295 residing in Aurangabad, Maharashtra.

I was satisfied with the services of BSNL until suddenly I received bills which were almost double of the routine bills I use to get.

I have shown it in the following table.

Srl. No. Month/ period Bill No. Date Amount in Rs. Paid / Unpaid

1 1 to 30th September T0410200833923320 4th Oct 2154 Paid

2 1 to 30th November T041220083668946 4th Dec 3423 Not paid due non resolved problem

3 1 to 31st December T0401200938389403 4th Jan 2546 Paid

I requested for the details of the bill and could get only for the month of November which indicates about 10 to 15 calls every day to a mobile no 9881245419,

After thorough discussion with each member of my family I can say that,

• No one from my family has called on this no.

• The majority of the calls are made during the period when no one of us are at home

• All four members of my family are on their routine academic / office work, during day time and the house is locked.

I tried to convey this to the BSNL office at Aurangabad but unfortunately I could not get response, which is against the reputation of BSNL customer care.

I hope you being the authorities will kindly instruct the concerned officers in Aurangabad to look in to the matter.

Thanking you