BSNL Bangalore
Delay in shift of landline

It has been 6 weeks since we requested for landline shifting from Old Madras Road to Cambridge Road in Bangalore. There has been no sign of anything moving. The frustating issue about this is knowing why it is not moving and nobody is doing anything about it.

1) Earlier occupant canceled his connection online while BSNL requires physical presence with surrender of phone and modem

2) Occupant refuses to come; BSNL refuses to cancel despite my assurance that I will pay for all the equipment they lose

3) Canceling is important since they are short of lines in that building - else they have to draw a new line

4) Canceling without presence OR drawing a line requires escalation to higher levels &- being BSNL, no one is willing to escalate NOR willing to give me access to who to contact...

Now I know how bureaucracy can frustate you!!!

Company: BSNL Bangalore
Country: India
State: Karnataka
City: Bangalore

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