BSNL (Bangalore Telecom)
Disconnection of residential phone No.080-26691534 though it was under ECS

My residential telephone No.080-26691534 was not functioning from the month of August upto the end of almost December. In between when the phone was not working, the connection was disconnected for non-payment. The bills payments were being made through ECS. The reasons quoted on enquiry was insufficient fund in my account at State Bank of Mysore, Vidhana Soudha Branch, Bangalore-560001. Though there was sufficient funds in my account this was the reasons given by Bangalore telephones. I lost so many important calls and also e-mails during this period, as I had unlimited internet connection also. For no fault of mine, heavy amountt was deducted from my bank account by using the ECS mandate given by me, for the non-functioning period including the disconnected peirod, in spite of my representation to the concerened not to deduct the regular monthly charges for the said period. Even now, the telephone and the internet is not working properly. However, the charges are being deducted through ECS. Now, I have decided to cancel my ECS. But, what to do for the amount already recovered for the priod of non-service?

Company: BSNL (Bangalore Telecom)
Country: India

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