BSNL
Poor Customer Service

Last sunday evening, I found that Rs.30 has been deducted from my bsnl prepaid account.

Surprisingly, the next morning I got a message from a no. 51234030 with a text "News BSNL Alerts is active. Rs.30 per month. Dial *456*32#, if you wish to dct.@" at 11:57, 17 Jan

However I managed to contact BSNL customer care on 19-01 at 8:46am.

After I explain my problem, a customer care executive replied with harsh voice "In our system no service gets activated unless the subscriber does something."

When I tried to explain the exact scenario, he didn't listen to me and said that " No sir, what ever you say is not possible in our system. "

Again I said "I tried to deactivate the alert service by dialing the no.s mentioned in the message but the I got a response as ' Your activation request is pending.' ".

When I asked him to confirm whether that particular service is still active on my account or not.

He replied " No currently we can't give such information. "

I wonder if I will be charged every month repeatedly for that service, then it would be a loss of Rs.30 every month.

I am afraid of such kind of service from BSNL which causes unnecessary loss to me.

Thanks,

Smarjit Debata

9439617377

Company: BSNL
Country: India
State: Orissa
City: Khordha

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