BSNL Broadband
Boradband Free Usage is Charged

I am a broadband user for last two years and I am using the Bill Plan - BBG FN 500. This plan has an unlimited night usage (2AM -8AM) and I have scheduled my downloads to this free time. While checking the usage charges with BSNL portal (http://www.data.bsnl.in) I have seen that my usage from 08-12 11:22:45 PM to 09-12 07:55:43 AM is 5314305 KB and that has been treated as Chargeable Units. I emailed a complaint to the concerned GM of BSNL (Calicut SSA) to the E-mail Address provided in BSNL site. But they has not responded yet. Yesterday I got the bill of Rs.1392/-, the above usage is charged. I have tried to call the Billing Complaints Dept. of BSNL. But no one has took the phone. Now I want to know that where I have to make the complaint and how I get free from this additional charge.

Company: BSNL Broadband
Country: India
State: Kerala
City: Wayanad

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