BSNL
Charges deducted for service not applied

Dear Sir

I would like to bring to your notice that I am using prepaid connection of BSNL and I am not satisfied with the customer care service.

On 24-03 RS 30/- were deducted from my account towards loveology service.

I NEVER APPLIED FOR THIS SERVICE.

When contacted customer care they lodged complaint c241237978 on 24-03

again on 01-04 i got a new complaint no. d011264468

The customer care executive not attended properly, dropped calls and the complaint is not yet resolved neither have I received any call from call centre as told by the executive within 24 hours of complaint.

I want the account that has been deducted from my account should be credited in my account as it is simply unfair to cheat a customer.

Your kind intervention is required.

Please do the needful.

Regards

Ashima

Company: BSNL
Country: India
State: Chandigarh
City: Chandigarh

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