BSNL
Landline not repaired even after 4 weeks. Unable to make out going and receive in coming calls

I've got a land line connection in the following number - 0495-2356260 and I am currently residing in Chevayur (7 kms from Kozhikode town). The phone connection (Land Line) was not working from 05/06. I’m unable to make out going calls or receive in coming calls. There was a slight humming voice, when you listened to the receiver. I gave a complaint on 07/06 and the next day (08/09) a technician came and checked the issue. He was unable to resolve the problem as it was an issue with the cable (That's what he claimed). The technician promised to come back the next day to resolve the issue. After waiting for couple of days as the technicians were not forth coming, I gave a written complaint to the officer in charge at Chevayur Telephone Exchange on 09/06. As the issue was still unresolved, I again went and talked to an Engineer on 15/06, who promised a resolution within the next two days. After waiting for a week I gave a second written complaint on 22/06 and the officer in charge again promised a resolution in the next two days. Still seeing no improvement, I again went to the Chevayur Telephone Exchange and talked to another Engineer on 29/06 who by now gave the default answer of resolving the issue in the next two days. Today the date is 03/07 and now its 28 days since the issue had started and still it is not resolved. After 08/06 I have not seen any action from BSNL towards resolving the issue I'm living in the vicinity of Chevayur Telephone Exchange (Within 500 mts), so it's not a big deal to come to my home. The service rendered by BSNL is absolutely pathetic. What sort of reputation will a company have that cannot resolve the customer's complaint in four weeks? I would sincerely like to get my issue resolved without any further delay.

Ravi J.Z,

Chevayur P.O,

Kozhikode-673017.

ravijz@rediffmail.com

Company: BSNL
Country: India
State: Kerala
City: Kozhikode

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