BSNL
Deduction of money from my prepaid account

I am receiving on my mobile phone one joke daily entitled ‘Masalajokes’ from Phone No. 529064001 and one rupee is automatically being deducted from my balance with BSNL pre-paid services. All these are being done without my consent for the same. I never consented for being charged for these jokes. Initially I received a message on my mobile offering free Masalajokes for five days some time in the month of April or May. I subscribed for the same. But thereafter to my utter surprise, the service continued and without taking my consent one rupee per day is being deducted. No information is being given along with the message as how to deactivate this service.

Sometimes the person who picked up phone on customer care got my complaint lodged also. Every time the complaint was lodged, I got a message that the complaint is resolved. But still the service is continuing.

As a customer I pay money to BSNL and BSNL is diverting my money to someone else without taking consent from me. It is misappropriation of customers’ money lying with BSNL. Such unfair practice be stopped so that customers should not be cheated of their money. I am suffering a lot of mental agony as I am finding myself unable to deactivate this service despite my efforts for the same. Sir, Kindly do the needful from your end to stop such unfair trade practices.

Company: BSNL
Country: India
State: Himachal Pradesh
City: Shimla

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