BSNL
Non-deactivation of Laughter Club and charging for Mega Pack without willing

Sir,

i am a subscriber of BSNL Mobile Service with No.9457610993.

two moths before on 28.6.2010 I have subscribed Laughter Club with 12555 Service of BSNL, for that service Rs. 20 (Twenty rupees) monthly charges has been debited from my account, but no jokes has been provided to me either for listenig or reading through SMS. Again on 28.7. Rs. 20/- has been debited for the same service.

I have send them SMS to deactivate the same service as 'UNsublaughter Club' to 9417099997 (their service centre) two times on 26.8.2010 and 27.8.2010 between 10:25 p.m. to 11:50 as suggested by the official of Toll-free No. 9412024365 of BSNL Call Centre and it was also got confirmed from the same Toll-free number that the service had been deactivated.

But on 30.8.2010 at 5:30 P.M. again Rs.20/- has been debited from my account. Asking them about the debited amount they are not able to satisfy me and saying that your SMS for deactivation has not been received and you will got SMS about the same within 24 hours whereas earlier I was intimated that the same service is deactivated.

Kindly do the needful for me and deactivate the Laughter Clus service (with your service No.12555).

thank you,

V.K. Devrani,

Kalagarh,

Pauri Garhwal,

Uttarakhand

Mob. No.9457610993

Company: BSNL
Country: India
State: Uttarakhand
City: Pauri Garhwal

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