BSNL
Landline repaired after 1 month of 1st complaint & many follow ups, now refusing to waive bill for that period

Hi,

My landline number 02426 234535 was dead since August 2nd 2010. My father who is 65 yrs old, registered complaint with BSNL Rahuri office on August 5th. After waiting for 3-4 days he followed several times with the BSNL staff. It was told by the BSNL staff that they dont have manpower to fix the issue. I personally met the Mandal Abhiyanta (or whatever post he has -i am not sure) Mr Khedkar on 14th August and he assured to help me out. Still my landline number was not working. At last on 4th of September, my landline number was strated working, thanks to BSNL's delayed service.

Now as the telephone was not working for 30 days because of the BSNL's fault and negligence, I asked them to waive the rental and whatever charges it applies in the bill. But Mr Khedkar (Mandal Abhiyanta)

simply refused and expressed inability to help. This is very serious issue and I should not be charged by BSNL for those days and instead, BSNL should be fined for negligence and causing inconvenience to the customer.

Thank you

Abhijeet Kulkarni

Rahuri

Company: BSNL
Country: India
State: Maharashtra

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