BSNL
BALANCE REDUCED WITHOUT NOTIFICATION OF CUSTOMER

Sir My Mobile no is 9486141828. On 19-11 I had Rs 152/- on my balance. On 20-11 My Balance Reduced from my a/c with Rs.100/- without any notification. I had only Rs.52/- on that day. And I have make a call to customer care, They Register my complaint and gave a complaint No with TN2111107859 and they said we will call to within 24 hrs. They didn't call me. Then I had make a call to customer care they have said some person (Dealer) wrongly recharge to your Number that's why, we had reduced your Balance with Rs 100/-. I said"There is no amount has been increased in my a/c. I have already having balance of Rs.152/- only. You have wrongly reduced my balance" And They said go to nearest bsnl office ie. Palayamkottai Station. They call to customer care portal and said"Your amt wrongly creadited, your balance will be refunded". After 2 days my amount was not refunded in my a/c. I will call to customer care They said "your fund has been refunded already". But I didn't get my Amount. I said that"I didn't get my Amt? ". Then They asked once again go to BSNL OFFICE.I had go to office and they make a call to customer care once again and They said "we will make a call to customer care" go and raise a complaint to PRO.What should i do? I got irritating with this answer's. I didn't do anything. Why I should waste of my time and money. I didn't get my money Even Now sir, Please help me...

Thank You.

Company: BSNL
Country: India
State: Tamil Nadu
City: Tirunelveli

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