BSNL
Poor Customer Service

Landline No: 040-23158327

City: Hyderabad

I had Broadband connection which I had cancelled because of poor service, cancelled in October but I continued with the Landline connection, the Customer Service Representatives in KPHB Colony Vth phase Office said that the Deposit amount (Rs600) will be settled in next month. But it didn't happned and my outgoing was barred. Then I went to the BSNL office (KPHB) they said to talk to accounts department. When I called they have done it.

I gave a letter to change my plan from Rs180 to Rs99 to BSNL office (KPHB Vthphase).

After one month when I received the bill I was surprised to see my plan has not been changed and outgoing is still barred. When asked about the letter in the office (KPHB Vth phase) they said they have lost the letter.

I want to complaint about the Customer Service Executives who sits in the KPHB Colony Vth phase office who talk very rude with the Customers, do not give respect to the customers, they always forward the customer queries to other departments like accounts department or technical department, they wont stick to their basic objectives,

when I ask that am not receiving telephone bills they say that I have to ask postoffice-- but when I am paying money to BSNL why I go to postoffice they say they are helpless. When I went recently with my problems they were shouting at me, they were rude with me, i was very much fustrated

Company: BSNL
Country: India
State: Andhra Pradesh
City: Hyderabad

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