BSNL
BSNL Bangalore is not processing MNP Port-in Request

Sir,

I am TataIndicom (CDMA) postpaid mobile customer (Bangalore) since 2006. Because of poor coverage of Tata in my nativeplace (Alumkadavu, Kollam Dist, Kerala), I have been facing issues to receive calls whenever I visit there. BSNL has very good coverage there. So I decided to go for MNP from Tata Indicom to BSNL . I submitted the filled CAF form (with the unique port code I received from Tata Indicom) with the below supporting documents on 10th June to the BSNL Customer Care centre, BDA Complex, Koramangala, Bangalore

1). Address proof

2). Photo ID Proof

3). Last 3 bills from Tata as I am a post paid customer

I paid Rs 59/- for 128K 3G SIM and I collected the same. The guy who collected my application doesnt know whats MNP. I did a basic study about the MNP process before I applied for it, and hence I was knowing that it would take a maximum of 7 business days to complete the process. But the BSNL officer who collected my application told me that the number would be ported in 1 days. I didnt ask anything more to him. Ideally, we should get SMSes during the port-in process informing us about different status. I didnt receive any SMS till 17th of June. As 7 business days were over, I talk to BSNL customer care and I was told that its send to Tata Docomo!!! (I really got shocked after hearing that. My connection is tata Indicom, and I was told that they sent my port-in request to Tata Docomo). Anyway, I cross checked with them again, and they said, its with Tata Tele Services. Then I called Tata Indicom, and opened a complaint to get the status of the port-out request, and I was told by tata Indicom that the complaint will be resolved within 24 hrs. Next day (18th Jun) I got a call from Tata Indicom saying that they disnt receive any port-in request from BSNL so far. As my UPC code is valid till June24, I decided to walk to BSNL Koramangala office. This time a lady was handling my case. She was very responsible, and has good knowldge on MNP. I explained the situation to her, and she tried her level best to retrive my details from the BSNL MNP records by searching with my mobile number, SIM number, UPC code etc. No luck. Then she submitted my details again from scratch., and I was told to wait for 3 business days to get it ported. Today (Jun 20), the 2nd business day is over, so far nothing has happened. I strongly believe BSNL officers are taking money from private players to discourage the port-in to BSNL. If any loyal BSNL officers see this, I kindly request you to take it forward and do needful. Here is my details :

Number to be ported: 9242314216

Date in which I gave the request: 10 Jun

Regards

Unni

Company: BSNL
Country: India
State: Karnataka
City: Bangalore

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