BSNL
Cell balance deducted for value added serviice without my request

My balance got deducted after a message saying that ' Cricket BSNL alerts is active, Rs.30/- per month. Dial *456*12#. If you wish to deactivate', But even after sending the message it is saying that my request is in pending.

when i call the customer care, it is not responding properly, and they are saying that i can't get the amount back. This is the second time my amount getting deducted without my involvement.

what should i do now?

Company: BSNL
Country: India
State: Assam
City: Kamrup

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