BSNL
Deactivation of Mosic on Demand

Dear Sir,

I Shaileshkumar Ratilal Sukhadia have been using BSNL broadband for the past 2 years. My BSNL landline number is 0261-2774590.Till now i was happy with the billing of BSNL. But for last 2 month i saw that an additional amount of Rs.219/- has been charged against MoD (Music on Demand). When enquired at exhange, they said its from bsnl.hungama.com. I am tottaly not aware of this service and i called up hungama.com customer service and understood that the service was not activated without my consent, neither i didnt get the activation details for the said service.

I really don't know why i am suppose to pay for something which i haven't subscribed.

For the past one week, i am trying to escalate the issue with support.bsnl@hungama.com, but i am not getting a proper reply from them.

For the month of june i was charged of RS 69.53/- and i also paid for it and again requested to deactivate this service but even after that i was charged of RS 149/-. So i was charged of total Rs 219/- that was without my fault.

It would be really appreciated if you can take an action on this, as i feel it really humialing (even though the amount is small). It really kills the reputation of BSNL.

If i am not getting a proper response from hungama, i will be forced to move this to consumer court and fight against this cheating.

I want to have this issue sorted out without such hassled. I request you to intervene and guide where to complain about this.

please inform me your answer on my email id- sapana.sukhadia090@gmail.com or gauravsukhadia@gmail.com.

thank you.

Company: BSNL
Country: India
State: Gujarat
City: Surat

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