BSNL
Activation Of Unwanted Services and Balance Deduction

Hi,

I Have Recently Bought A BSNL Number " 9494052620 ", and it was activated on 7/12 around 4P.M, i got it recharged with a Rs24 for Vennela Match and Rs55 for balance in the night. In the next morning (i.e.8/12) i got an sms from the service (53030030) stating that " Your Subscription for DOCTOR30 has been renewed. You have been charged Rs30 for 30 days. To Un-Subscribe send UNSUB DOCTOR30 to 53030. " and Rs30 deducted from my balance. neither i sent any sms for this subscription nor i got any sms/call about this service, so i logged a complaint with the customer care, and they said that i would have activated the service, by denying that i asked them to log a complaint for the balance refund. next day when i asked the customer service about the complaint they said that the service has been de-activated and the complaint is closed, so i requested them to log another complaint for my balance refund, and they gave me another complaint number. after repeating the same for thrice (four complaints total in 5 days time) my call was transferred to a technical team, and they said that it was activated by a flash message, but i did not receive/send any message before that.and they said that they will call me with the explanation on 16/12, but i did not receive any call by now (19/12). So please look in to the issue and resolve this issue.

Thanking you...

Rajeev

Company: BSNL
Country: India
State: Andhra Pradesh
City: Hyderabad

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