BSNL
Faulty Modem

Hello Sir,

I am writing this complaint after a very long period of struggle to get my faulty modem replaced.

I have recently taken BSNL's broadband connection. I bought a modem of approximately Rs. 1800; I used it for one month& one day it stopped working and I was told its faulty-- It was November 13th and today is December 24th.

When I asked for a replacement, they were to give me a very old modem instead of my brand new modem saying its atleast in a working condition.

I spoke to Mr. Parmar from Naranpura (Ahmedabad) office who is the so-called Regional Head- and the only answer I got from him is "This is not our problem". I really could not believe it.

Not just that. They made me speak to 10 different people but honestly, no one has helped me!!!

Please whoever is handling this case-- I seek for a resolution soon.

My Landline number is 079-23299996

Rs 1800 is not the problem- the actual matter is after taking that huge an amount from your customer, you just cannot say " this is not our problem".

You are only looting your Janta & BSNL is a government venture. I hope you understand that Government is "Of the people, By the people and For the people"

Mr Parmar- is the one who could have helped me but he has taken me for granted like all the other customers. But I am one of those who would go to any extent to seek a resolution. Please help me out with this.

Company: BSNL
Country: India
State: Gujarat
City: Ahmedabad

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