BSNL/CALCUTTA TELEPHONES
DEDUCTION OF Rs 722/- CLAIMED TO BE DUE AGAINST BILL DATED JAN 1999

FOLLOWING LETTER ADDRESSED TO CHIEF GENERAL MANAGER IS SELF EXPLANATORY

Sub: Customer ID 3005667675, Current Tph. No 2688 6846

Mobile No. 9433173655, & Broadband Connection

Ref: DEDUCTION OF Rs 722/- for Tele No. 2668 1046

Please refer to my letter of 04.12. a copy of which is once again enclosed for your ready reference.

I am shell shocked to find that the amount of Rs 722/-, wrongfully claimed by your EFFICIENT DEPARTMENT to be outstanding against Bill dated 04.01.1999 (or 12 years back), was deducted from my Savings Bank account on 7th Jan. It is unfortunate that neither you nor your subordinate officials cared to reply to a Senior Citizen’s letter and instead conveniently sneaked the amount from my Bank Account in view of existing ECS Mandate.

I once again would request you to look into the matter and reply to following queries:-

1. What made your Senior Accounts Officer to wrongfully recover the amount of Rs 722/- after 12 years?

2. IF such an amount was at all due, why the same was not recovered within 3/4 months of the bill date of 04-01-99. Normally you disconnect the line forthwith if any bill remains unpaid. Why no disconnection was made in this instance?

3. Why a copy of the said Bill dated 04.01.99 was not enclosed with the letter instead asking me (a Senior Citizen) to collect the same from concerned Officer of the Area Office.

4. Why your Senior Accounts Officer threatened to “disconnect” my telephone line if the payment is not made by 21/11 for a bill which his EFFICIENT DEPARTMENT had raised after 12 YEARS? Who is at fault? Was he sleeping all these long years?

Your department surely owes me an apology for failing to reply to my queries and threats for disconnections, which I will be happy if it does, which will help me to switch over to any of numerous other Operators in the field.

Yours faithfully

(SAMIR KUMAR BHATTACHARYA)

Company: BSNL/CALCUTTA TELEPHONES
Country: India
State: West Bengal
City: Howrah

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