BSNL Excel Prepaid
NO GPRS Connectivity

I am using a BSNL East (Jharkhand) Excel number (91-9431930397) with 3G facility on my Nokia 6500 slide handset since last couple of years. I have been using its BSNL Excel GPRS facility for my Mobile Banking, Air/Ral Ticket Booking, Email and other net-dependent applications through my mobile phone. You can very well undertand my dependability on availability of internet through Mobile GPRS.

Now, since 17.08.10, the GPRS connectivity to my number stopped functioning, and error like " Packet Data Connectivity not available" and "Link not avilable" stared appearing on my handset screen when tried to connect the net. I waited for couple of days thinking that it may be temporary network problem but finally I lodged a complain thorugh Customer Care on 20.0810 (no. 5889049). On 23.08.10, one fellow from Customer Care rang me up and suggested few settings change and assured that the GPRS connectivity will now work. But unfortumately, nothing happened and same old error kept coming on my handset's screen. I have already downloaded the latest settings from BSNL viz bsnllive, bsnlnet, bsnlmms and bsnlstream but these settings als are not of any help. Strangly, when I tried to connect through another BSNL prepaid SIM, the GPRS connectivity worked properly. Therefore, it seems that somehow my no. has been deactivated for GPRS connectivity by BSNL.

Since last two weeks I am not able use the BSNL GPRS services and ny daily activity is being affrected by the BSNL GPRS mess. I am looking forward to anyone who can help me out of this MESS. Please help!!

Company: BSNL Excel Prepaid
Country: India
State: Jharkhand
City: Ranchi

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