BSNL(LAND LINE & BROADBAND)
Terrible Service & Worst Customer Care

My work is associated with web development and designing, thus it demands continuous flow of data. However, being in Bihar, there is only one option for broadband services i.e. BSNL. So, I subscribed to BSNL broadband services last month. Unfortunately, since 17th Aug, I am facing a problem, which involves my phone being dead for several working hours everyday. Thus, broadband is affected. To alleviate the problem I called up customer care # 06212280002 and 06212280000 on 17th Aug. Nothing happened. Then again I called up almost everyday. And kept getting same reply "we will look into the matter." Finally, I found some bsnl head office numbers from http://www.bsnl.co.in/directory_officer.htm and called up Network Planning-BB Official A.K. Jain on 9th september on # 23734057 and even e-mailed the problem at ddg_bb@bsnl.co.in. Still all effort went in vain. Today (10/9) I called up three times on 06212280002 twice I got the reply "we will look into the matter" third time I got the reply "Mr. Ashok Kumar Singh has gone out somewhere when he comes we'll try to find out."

Now my question is "Do I give a damn which Singh or Ass has gone out dating a dolt during work? "

Losses: Several projects and weeks of SEO maintenance work.

Company: BSNL(LAND LINE & BROADBAND)
Country: India
State: Bihar
City: Muzaffarpur

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